Privacy Policy

1. Who we are

Muuvo is an interior design studio registered in Malaysia, based at 15 Jalan Telawi 3, Bangsar, 59100 Kuala Lumpur. We are the data controller for personal information collected through this website and our client engagements.

2. Information we collect

We collect personal data through the contact form on this website (name, email address, and optionally, phone number and project details), through direct email or telephone enquiries, and through the course of a project engagement (client briefs, site visit notes, communication records).

We may also collect non-personal data through cookies and analytics tools, including pages visited, browser type, and time spent on site. This information is used to understand how the site is used and improve it accordingly.

3. Legal basis for processing

We process personal data on the following bases:

• Your consent, where you have submitted a form or agreed to our terms
• Contractual necessity, where we are engaged to provide design services
• Legitimate interest, for following up on enquiries and improving our service

You may withdraw consent at any time by contacting us at [email protected].

4. How we use your information

Personal information is used to: respond to your enquiry, prepare and deliver design services, coordinate with suppliers or contractors on your behalf (where engaged), and improve our website and services. We do not use personal data for automated decision-making or profiling.

We may send occasional updates related to our services where you have consented to receive them. You can opt out at any time by contacting us.

5. Data sharing

We do not sell personal information to third parties. We may share limited data with:

• Suppliers or contractors, where necessary to deliver an agreed design service — only with your knowledge
• Analytics providers (e.g. Google Analytics) for website usage data, under their respective privacy policies
• Legal or regulatory authorities, where required by Malaysian law

6. Data retention

Enquiry data from non-clients is retained for up to 12 months after the last contact, or until you request deletion. Project records for active clients are retained for the duration of the engagement plus 5 years, in line with standard business and legal requirements in Malaysia.

7. Data protection measures

We use reasonable technical and organisational measures to protect personal information from unauthorised access or disclosure. Communication with our website is encrypted (HTTPS). Access to client files is limited to team members directly involved in the project.

In the event of a data breach that affects your personal information, we will notify you in accordance with Malaysian Personal Data Protection Act (PDPA) requirements.

8. Cookies

We use cookies to understand how visitors use this website. This includes essential cookies for site functionality and optional analytics cookies. You can manage cookie preferences through the banner on our homepage or the Cookie Policy page. See our Cookie Policy for details.

9. Your rights under PDPA (Malaysia)

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for data processing
• Request that we cease processing your data for direct marketing

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have done so, we will delete the information promptly.

12. Changes to this policy

We may update this policy from time to time. Material changes will be noted on this page with a revised date. Continued use of our website following any update constitutes acceptance of the revised policy.

13. Contact

For any questions about this policy or how we handle personal data: